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Customer Service Representative

Victor, Montana

Job Title

Customer Service Representative

Primary Location

Victor, Montana

Employee Type

Employee

Job Description

Bitteroot Disposal, a Waste Connections company, is looking for a Customer Service Representative for our Victor, MT location.  This position is very similar to a call center type position where you will work Monday-Friday from 8 am to 5 pm handling inbound calls from our customers. 

This is a call center position in an office environment, handling about 60 calls a day from our customers.  Typical calls are to set up service, billing questions, customers paying their bill over the phone, and complaint calls.  The ideal candidate will have great customer service skills, strong computer skills, and will be prepared to be at their desk on their phone the majority of their 8 hour shift. Our office has a very casual, fast paced, fun atmosphere.

Please apply online at www.wasteconnections.com.

The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand.

Requirements

  • Must have very strong customer service skills
  • Strong computer skills
  • 1 year of experience handling heavy call volumes a plus
  • Ability to type at least 40 wpm and 10 key by touch.
  • Very detail oriented, especially when it comes to data entry

To be considered for any of our current openings you must complete an application at www.wasteconnections.com . Application information and additional instructions can be found once you select your position of interest.

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)

Group photo of Waste Connections employees with hands in the air