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Collections Representative

Seekonk, Massachusetts

Mega Disposal is looking for an experiencedCOLLECTIONS REPRESENTATIVEfor our Seekonk, MAlocation.

Responsibilities:

  • Works in conjunction with other departments to resolvecustomerdisputes.
  • Coordinate with customers in bill collection
  • Demonstrates the ability to become proficient in the use of proprietary operational systems.
  • Effectively communicates issues, needs and opportunities withcustomerserviceemployees and other managers.
  • Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change inservice.
  • Solicits sales of new or additional services.
  • Addresses complaints concerning billing or services rendered and complaints ofservicefailures to designated departments for investigation.
  • Communicates with customers in a manner that promotes goodwill.
  • Interacts with customers and Waste Connections employees to determineservicerequirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions toserviceissues.
  • Promotes Waste Connections standard operating procedures, which assures efficient environmentally correct and safe workplace practices
  • Processes payments from customers and researchescustomerinquiries regarding their invoice.
  • Updatescustomeraccount information for routing and billing purposes.
  • Contact customers regarding money owed

RequirementsIdeal candidate will possess:

  • 2 years ofCustomerService / Collections experience in a high call volume atmosphere
  • Degree from a 4 year college or university (preferred)
  • Experience with Microsoft Word, Excel and Outlook
  • Excellent verbal and written communication skills

To be considered for any of our current openings you must complete an application at www.wasteconnections.com . Application information and additional instructions can be found once you select your position of interest.

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)

Group photo of Waste Connections employees with hands in the air