Skip to main content

Customer Service Representative

San Luis Obispo, California

Job Title

Customer Service Representative

Primary Location

San Luis Obispo, California

Employee Type

Employee

Job Description

San Luis Garbage, a Waste Connections company is looking for a high energyCustomer Service Representative to join the team at our location in San Luis Obispo, CA. Being bi-lingual (English/Spanish) would be a huge plus! This is a Monday - Friday position working 8AM - 4:30PM.

Starting pay will be $15.94/hour.

DUTIES AND RESPONSIBILITIES:

  • Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
  • Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
  • Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
  • Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
  • Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
  • Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
  • A typical schedule for this position is Monday-Friday, with an occasional Saturday as needed.

WORKING CONDITIONS AND PHYSICAL EFFORT:

  • Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
  • CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.
  • Also, long periods spent sitting, typing, or looking at a computer screen are common.

MINIMUM JOB REQUIREMENTS:

  • Ability to read, write, comprehend and communicate in English.
  • 2 years of Customer Service experience in a high call volume atmosphere.
  • Experience with MS Word, Excel, and Emailpreferred. Typing and 10-key skills are required.
  • Excellent organization and communication skills.
  • Bi-lingual is a plus. (Spanish / English)
  • Ability to analyze and solve problems. Gather data, compile information, and prepare reports.
  • Collections experience is a plus.

To be considered for any of our current openings you must complete an application at www.wasteconnections.com. Application information and additional instructions can be found once you select your position of interest.

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)

Group photo of Waste Connections employees with hands in the air

Sign up for Job Alerts

Fill out the form to opt in for job alert emails tailored to your interests and location. You’ll also be added to our database of interested candidates.

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

  • Customer Service Representative, San Luis Obispo, California, United StatesRemove

* denotes required field