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Customer Service Representative

Centralia, Washington

Job Title

Customer Service Representative

Primary Location

Centralia, Washington

Employee Type

Employee

Job Description

Are you a Multi-facetedHigh EnergyCSR?Looking for a Career Path with aG* *RO* *WI* *NGCompany?!

We are looking for aHigh EnergyCustomer Service Representativeto join the team at our location inCentrailia, WA. Previous waste experience would be a hugeplus!

Schedule is Monday - Friday from 8am-5pm and may include OT as necessary. Due to Covid training will take place in office and employee may then be temporarily assigned to work from home until office is re-opened.

DUTIES AND RESPONSIBILITIES:

  • Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
  • Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
  • Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
  • Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
  • Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
  • Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
  • A typical schedule for this position is Monday-Friday, with an occasional Saturday as needed.

WORKING CONDITIONS AND PHYSICAL EFFORT:

  • Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
  • CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.
  • Also, long periods spent sitting, typing, or looking at a computer screen are common.

MINIMUM JOB REQUIREMENTS:

  • Ability to read, write, comprehend and communicate in English. High school diploma or equivalent preferred.
  • 2 years of Customer Service experience in a high call volume atmosphere.
  • Experience with MS Word, Excel, and Emailpreferred. Typing and 10-key skills are required.
  • Excellent organization and communication skills.
  • Ability to analyze and solve problems. Gather data, compile information, and prepare reports.

To be considered for any of our current openings you must complete an application at www.wasteconnections.com . Application information and additional instructions can be found once you select your position of interest.

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)

Group photo of Waste Connections employees with hands in the air