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Customer Service Representative

Acworth, Georgia

Job Title

Customer Service Representative

Primary Location

Acworth, Georgia

Employee Type

Employee

Job Description

American Disposal, a Waste Connections Companyy, is looking for a High EnergyCustomer Service Representative to join the team at our Hauling location in Acworth, GA. Previous waste experience would be a huge plus!  This is a Monday through Friday 8:00am-5:00pm position.

JOB RESPONSIBILITIES:

  • Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
  • Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
  • Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
  • Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
  • Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
  • Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
  • A typical schedule for this position is Monday-Friday, with an occasional Saturday as needed.  

REQUIREMENTS:

  • 2 years of Customer Service experience in a high call volume atmosphere
  • Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required
  • Excellent organization and communication skills
  • Ability to analyze and solve problems. Gather data, compile information, and prepare reports

Apply todayand Connect with Your Future!

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement.

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minorities/Female/Disabled/Veterans) 

Group photo of Waste Connections employees with hands in the air