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Inbound Customer Service Call Representative

Sweet Home, Oregon

Sanipac a Waste Connections company, is looking for a High Energy Customer Service Representative to join the team in Eugene, Oregon. Previous waste experience would be a huge plus! 

The schedule for this position is Monday-Friday from 8:00am-5:00pm. Hourly rate of pay is $18.00 Per hour.

As a member of our world class team of Customer Service Reps, you will feel like you’re a part of something bigger than yourself. Our team works together towards a common goal, making our Customer Service the best in the industry! Can you turn issues into opportunities?  Does “High Call Volume” sound like your kind of day? If the answer is Yes, then you’re who were looking for! This position is at our Eugene, Oregon location.

CULTURE:  It’s a Great place to work! We work in an environment where empowered, self directed All-stars know what they do is important.
INTEGRITY:Our definition is “saying what you will do and then doing it!” We keep our promises to our customers and our employees.

The Position:

We are looking for a High EnergyCustomer Service Representative to join the team at our Hauling location in Eugene, OR.

DUTIES AND RESPONSIBILITIES:
Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
Interact with New or Existing customers over the phone, and record information in the computer for customer service billing or Product Information.

Chat with customers by phone to turn on, discontinue, or change in service.
Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
Delivers services to customers in a manner that promotes goodwill.

Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner.
Work in a fast paced, cooperative, high call volume environment with high attention to detail, while interacting with Customers over the phone.
Engage or Assist with sales for new or existing additional services.

Help with Prorating Customers accounts based on Account Services
Assist in other areas as needed

WORKING CONDITIONS AND PHYSICAL EFFORT:

Work environment is in a call center. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.

CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.

Also, long periods spent sitting, typing, or looking at a computer screen are very common.

MINIMUM JOB REQUIREMENTS:

Ability to read, write, comprehend and communicate in English. Spanish or Bi-Lingual would be preferred.

High school diploma or equivalent preferred.

2 years of Customer Service experience in a high call volume atmosphere.

Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.

Excellent organization and communication skills.

Ability to analyze and solve problems. Gather data, compile information, and prepare reports.

To be considered for any of our current openings you must complete an application at www.wasteconnections.com . Application information and additional instructions can be found once you select your position of interest.

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)

Group photo of Waste Connections employees with hands in the air