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Customer Service Representative

Silverthorne, Colorado

Timberline Disposal, a Waste Connections company, is looking for a high energy Customer Service Representativeto join our GROWING team in Silverthorne, Colorado.

WHY YOU NEED TO JOIN US:

  • CULTURE:   It’s a Great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important.
  • INTEGRITY: Our definition is “saying what you will do and then doing it!” We keep our promises to our customers and our employees.

PAY:

  • $20.00 to $25.00 per Hour
  • *** $3,000.00 Sign-on BONUS ***

DUTIES AND RESPONSIBILITIES:

  • Works in conjunction with other departments to resolve customer disputes and demonstrates the ability to become proficient in the use of proprietary operational system.
  • Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
  • Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
  • Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
  • Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
  • A typical schedule for this position is Monday-Friday, with an occasional Saturday as needed.

WORKING CONDITIONS:

  • •Work environment is an office team setting. Areas are clean, ventilated, and well lighted. Our Customer Service Representatives have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
  • Calls may be are evaluated to ensure high standards and quality service to our customers!
  • •Customer Service Representatives may have long periods spent sitting, typing, or looking at a computer screens.

MINIMUM JOB REQUIREMENTS:

  • 2- years of Phone Customer Service experience is preferred.
  • Ability to read, write, comprehend and communicate in English.Experience with MS Word, Excel, and Email preferred.
  • Typing and 10-key basic skills are required.

To be considered for any of our current openings you must complete an application at https://careers.wasteconnections.com/ . Application information and additional instructions can be found once you select your position of interest.

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to begin to "Connect with Your Future".

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)

Group photo of Waste Connections employees with hands in the air