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Please read the job description. If you would like to chat with our virtual assistant Olivia then click the following link.

https://olivia.paradox.ai/co/WasteConnections/SeanCSR

Job Description

Mega Disposal is looking for an experiencedCUSTOMERSERVICE REPRESENTATIVEfor our Seekonk, MA location. TheCustomerServiceRepresentative (CSR) fields calls from Customers and works to resolve problems they raise concerningserviceor billing. A successful CSR must understand the Waste Connections business, so they can resolve various types ofcustomerissues.CustomerServiceRepresentatives must show empathy or sensitivity to thecustomerregarding the issue at hand.

Responsibilities:

• Works in conjunction with other departments to resolvecustomerdisputes.
• Coordinate with customers in bill collection
• Demonstrates the ability to become proficient in the use of proprietary operational systems.
• Effectively communicates issues, needs and opportunities withcustomerserviceemployees and other managers.
• Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change inservice.
• Solicits sales of new or additional services.
• Addresses complaints concerning billing or services rendered and complaints ofservicefailures to designated departments for investigation.
• Communicates with customers in a manner that promotes goodwill.
• Interacts with customers and Waste Connections employees to determineservicerequirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions toserviceissues.
• Promotes Waste Connections standard operating procedures, which assures efficient environmentally correct and safe workplace practices
• Processes payments from customers and researchescustomerinquiries regarding their invoice.
• Updatescustomeraccount information for routing and billing purposes.

RequirementsIdeal candidate will possess:

• 2 years ofCustomerServiceexperience in a high call volume atmosphere
• Degree from a 4 year college or university (preferred)
• Experience with Microsoft Word, Excel and Outlook
• Excellent verbal and written communication skills

To be considered for any of our current openings you must complete an application at www.wasteconnections.com . Application information and additional instructions can be found once you select your position of interest.

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)