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Lead Dispatcher

Miami, Florida

Job Title

Lead Dispatcher

Primary Location

Miami, Florida

Employee Type


Job Description

Waste Connections is currently seeking for a Lead Dispatcher in the city of Miami, FL. This Dispatcher will help to organize and review the work of dispatch center staff, assisting in the technical and functional supervision of the Dispatch Center. The Lead Dispatcher will create and provide one-on-one training of new dispatchers, helping the team achieve identified goals and metrics in creating a great culture and successful operations.

A Day in the Life of Dispatcher:

  • Dispatch trucks for several lines of business.

  • Process billing with customers in an efficient and accurate manner

  • Enter truck information into computer system

  • Approaching all encounters with employees, customers and vendors in a friendly, service-oriented manner

  • Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.

  • Assisting driver(s) when a pick up or delivery is in question before servicing.

  • Scheduling and dispatching work to various employees and departments throughout the day.

  • Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.

  • Delivers services to customers in a manner that promotes goodwill. Interacts with customers daily.

  • Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services

  • Capable and willing to help with the developing of peers

  • Possesses the maturity and skill to execute coachable situations

  • Understands and demonstrate our core values

  • Knowledgeable of all lines of business. (Truck, Drivers, Areas)

  • Has logistical capabilities

  • Interested in job progression

  • Can perform meetings to delivery expectations from leadership

Must Have:

  • High School Diploma or equivalent is required.

  • Bilingual and able to read, write and speak Spanish proficiently

  • 2+ years of Dispatcher experience in a transportation or logistics atmosphere¬†preferred.

  • Strong typing skills.

  • Must have working knowledge of MS Office Suite (Excel, Word, Outlook, Etc.).

  • Excellent organization and communication skills, both orally and written.

  • Ability to meet tight deadlines and juggle multiple priorities.

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)

Group photo of Waste Connections employees with hands in the air