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Customer Service Representative

McKinney, Texas

Waste Connections is looking for a Customer Service Representative to join our team in McKinney. This is a very fast paced position similar to a call center position. Our compensation package is competitive and comes with excellent benefits, including medical, dental, vision, flexible spending account, long term disability, life insurance and a 401(k) retirement plan.  

Essential Duties:

  • Answer phone calls from customers and assist with their questions or concerns. Work to resolve any problems they raise concerning service or billing.
  • Sell residential, commercial front load and temporary roll-off service.
  • Support existing accounts and ensure retention of them.
  • Work with other departments to satisfy customer requests for service.
  • Accurately escalate issues to management as appropriate.
  • Proactively communicate with or respond to customers in support of Company pricing initiatives.


  • Bilingual in Spanish is a plus.
  • Type 40+ wpm
  • Basic computer skills
  • Excellent communication, listening, time management and organizational skills.
  • 1-2 years customer service experience

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran) 

Group photo of Waste Connections employees with hands in the air