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Dispatcher/ Customer Service Representative

Kelowna, Canada

Job Title

Dispatcher/ Customer Service Representative

Employee Type

Employee

Requisition Primary Location

Kelowna, British Columbia

Job Description

Come, join a team environment, and colleagues who embrace a "work hard, play harder" culture. Our compensation package is competitive and comes with excellent benefits. You’ll also be associating yourself with a company that likes to lead by example through a strong presence in our local communities, charitable giving, sustainability initiatives, and more.

Waste Connections of Canada is a leading non-hazardous solid waste management in North America. We are looking for a SAFETY inclined, energetic, autonomous, and proactive team player who is capable of making a difference in his/her team and community.

We have an immediate opening for a Dispatcher/Customer Service/ Admin at our Kelowna office.

  • Address:150 Campion St #4, Kelowna, BC V1X 7S8

Dispatch & Customer Service Duties:

  • Monitors and tracks progress of drivers, using a cell phone, throughout the work day in order to ensure timely completion of assigned routes
  • Assigns commercial pickups to appropriate waste collection routes
  • Updates and maintains all assigned line of business routes in TRUX system
  • Service as a single point of contact for all internal and external customers
  • Respond to customer inquiries – via phone and email and resolve customer billing problems through account corrections

AdminDuties:

  • Ensures divisions PO log is accurate and complete and that invoices are paid or submitted for payment
  • Reviews division p-card batches for accuracy and enters division invoices into companies accounting system for check payments
  • Entering customer payments
  • Reconciling intercompany transactions & preparing journal entries
  • Reconciling cash log and collection calls on overdue accounts

Additional tasks:

  • Maintain appropriate files and documentation, in accordance with company policy and internal controls
  • Liaise with internal teams to determine service requirements, resolve problems or complaints
  • Other duties as may be required

Requirements:

  • 2-3 years of customer service/office admin experience
  • 1-2 years of related accounting experience
  • High-volume call center or inbound calling experience
  • Pleasant demeanor over the phone and emails
  • Excellent time management and prioritization skills
  • Strong working knowledge of Microsoft Office, TRUX
  • Strong written and oral communication skills
  • Critical and logical thinking skills

Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer

Job Requirements:

Education:

Language: 

Certification(s):

Competencies:

Responsibilities:

Skills:

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