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Data Entry/CSR

Concord, Canada

Waste Connections of Canada is a leading non-hazardous solid waste management in North America. We are looking for a SAFETY inclined, energetic, autonomous, and proactive team player who can make a difference in his/her team and community.

We have an immediate opening for a full-timeData Entry/CSRat ourVaughan, ON district.

Address: 650 Creditstone Rd Vaughan, ON

Key tasks:

  • Serve as single point of contact for all internal and external customers (new and existing)
  • Respond to customer inquiries via phone or email for questions related to waste and recycling services, including scheduling and pick up
  • Analyze account activity and suggest opportunities for service improvements to the customer
  • Maintain appropriate files and documentation, in accordance with company policy and internal controls
  • Work closely with AR to resolve customer short pay issues & correct account information so billing is accurate
  • Respond to customer inquiries – via phone and email and resolve customer billing problems through account corrections
  • Liaise with internal teams to determine service requirements, resolve problems or complaints

We are busy, but a fun place to work. As a Customer Service Representative (CSR), you will field a high volume of calls and emails consistently and respond with your speedy data entry, excellent call quality, and proficient Microsoft Office skills.


  • 2-3 years of customer service/billing /office admin experience
  • High-volume call center or inbound calling experience
  • Pleasant demeanor over the phone and emails
  • Accurate data entry skills & customer service skills
  • Excellent time management, Analytical and prioritization skills Strong working knowledge of Microsoft Office, TRUX, ARES
  • Written and Oral communication skills
  • Critical and logical thinking skills

What’s In It for You? You will be joining a team environment and colleagues who embrace a “work hard, play harder” culture. Our compensation package is competitive and comes with excellent benefits. You’ll also be associating yourself with a company that likes to lead by example, through a strong presence in our local communities, charitable giving, sustainability initiatives and more.

Waste Connections of Canada is an Equal Opportunity Employer.

Group photo of Waste Connections employees with hands in the air