Data Entry/CSR

Waste Connections of Canada is a leading non-hazardous solid waste management in North America. We are looking for a SAFETY inclined, energetic, autonomous, and proactive team player who can make a difference in his/her team and community.

We have an immediate opening for a full-timeData Entry/CSRat ourVaughan, ON district.

Address: 650 Creditstone Rd Vaughan, ON

Key tasks:

• Serve as single point of contact for all internal and external customers (new and existing)
• Respond to customer inquiries via phone or email for questions related to waste and recycling services, including scheduling and pick up
• Analyze account activity and suggest opportunities for service improvements to the customer
• Maintain appropriate files and documentation, in accordance with company policy and internal controls
• Work closely with AR to resolve customer short pay issues & correct account information so billing is accurate
• Respond to customer inquiries – via phone and email and resolve customer billing problems through account corrections
• Liaise with internal teams to determine service requirements, resolve problems or complaints

We are busy, but a fun place to work. As a Customer Service Representative (CSR), you will field a high volume of calls and emails consistently and respond with your speedy data entry, excellent call quality, and proficient Microsoft Office skills.

Requirements:

• 2-3 years of customer service/billing /office admin experience
• High-volume call center or inbound calling experience
• Pleasant demeanor over the phone and emails
• Accurate data entry skills & customer service skills
• Excellent time management, Analytical and prioritization skills Strong working knowledge of Microsoft Office, TRUX, ARES
• Written and Oral communication skills
• Critical and logical thinking skills

What’s In It for You? You will be joining a team environment and colleagues who embrace a “work hard, play harder” culture. Our compensation package is competitive and comes with excellent benefits. You’ll also be associating yourself with a company that likes to lead by example, through a strong presence in our local communities, charitable giving, sustainability initiatives and more.

Waste Connections of Canada is an Equal Opportunity Employer.