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Customer Service Representative

Alvin, Texas

Job Title

Customer Service Representative

Employee Type

Employee

Requisition Primary Location

Alvin, Texas

Job Description

Due to growth and expansion Waste Connections is looking to add a Customer Service Representative. In this position the main duties is handling inbound calls from our customers. This job is similar to a call center type position but in an office atmosphere.

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

DUTIES AND RESPONSIBILITIES:

  • Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
  • Analyzing and resolving customer inquiries for missed pick-ups, misplaced containers and property damage.
  • Assisting driver(s) when a pick up or delivery is in question before servicing.
  • Scheduling and dispatching work to various employees and departments throughout the day.
  • Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
  • Deliver services to customers in a manner that promotes goodwill. Interacts with customers daily.
  • Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
  • Attention to Detail.

MINIMUM JOB REQUIREMENTS:

  • High school diploma or equivalent is a must.
  • 2 years of customer service experience preferred.
  • Bilingual Spanish preferred.
  • Strong typing skills
  • Must have working knowledge of MS Office Suite (Excel, Word, Outlook, Etc)
  • Excellent organization and communication skills, both orally and written.

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)

Job Requirements:

Education:

Language: 

Certification(s):

Competencies:

Responsibilities:

Skills:

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